Patient Portal - Patient Bill of Rights

Patient Info

Joint Ventures' Patient Bill of Rights

WHAT YOU CAN EXPECT FROM US:

To be treated with courtesy and respect.
To be seen in a timely manner.
To have all treatments explained to you until you fully understand.
To be given care with a systematic and reliable approach to achieve the best outcome.
To be referred to a specialist if your condition does not approve as expected.
To be assisted in recovering from your injury in order to return to your previous activity level.
To have your records kept in strict confidence as required by Massachusetts and Federal Law.

WHAT WE EXPECT FROM YOU:

To be cooperative and follow your plan of care as prescribed by your physical therapist.
To give us the courtesy of a phone call if you can not make your appointment.
To participate to the best of your ability in each session.
To comply with your exercises and home treatments as prescribed by your physical therapist.
To report to your physical therapist any and all changes in your condition.
To keep your physical therapist informed of any upcoming doctor’s appointments.
To make arrangements for the timely payment of all copayments, deductibles and/or outstanding monies owed.